Refund request

Use this form to explain a request related to an Aedon Stripe subscription. Requests are reviewed before any decision is made.

Refunds are never automatic. If a request is accepted, the refund is sent back to the original payment method.

Was your payment made through Google Play?

Google Play: for a purchase billed by Google Play, see the refund rules and request process applicable in France and the EEA. Withdrawal terms presented by Google Play at purchase apply to this payment channel, without limiting statutory consumer rights. Cancellation alone is not a refund request. For activation issues or requests requiring our assistance, contact aedon@naboat.fr with the product, date and Google Play order reference, without passwords or bank details. The form below is reserved for Stripe requests.

Form

This form sends your request to Aedon support. One-time purchases that are consumed immediately are generally not concerned, except in case of billing error, duplicate payment or goodwill gesture.

You can also email aedon@naboat.fr with your account email, payment date and reason.