Support and contact

• For sign-in issues, include the error message shown and the steps you have already tried.
• For profile-related requests, include the username of the relevant account and the expected change.
• For email verification or address-change issues, write from the address currently linked to the account whenever possible.

Google Play — Android

For a purchase in the Google Play version, use the same Google account and Aedon account as at purchase. Under Subscription, tap Restore purchases to check entitlements that Google Play can restore. This does not repeat the execution of an already consumed one-time purchase.

Manage billing and cancellation under Google Play → Payments & subscriptions → Subscriptions → Aedon. Cancellation help · Request a Google Play refund. For activation issues, contact aedon@naboat.fr with the product, date and order reference, without bank details or passwords.

Google Play: cancel using the Google account used for the purchase, under Google Play → Payments & subscriptions → Subscriptions → Aedon. Cancellation stops renewal; access remains available until the paid period ends while the Aedon account exists. Deleting your Aedon account or uninstalling the app does not cancel a Google Play subscription. Cancel it before deleting your account. Google Play cancellation help.

Stripe

For Stripe billing questions, include the product and the approximate purchase date. You may include the receipt reference, without full payment card details.

Payment for purchases and subscriptions presented on this website uses Stripe Checkout in your browser. Then return to Aedon with the account used to start the purchase to check activation. If the purchase does not appear, open Subscription, then Check payment or Refresh purchases, or contact support.

To view billing, update your payment method or cancel a Stripe subscription, tap Manage my subscription in Aedon to access the Stripe customer portal. For a Stripe payment refund, contact aedon@naboat.fr.

Deleting your Aedon account immediately cancels any ongoing Stripe subscription, as described in the cancellation terms.

Use the Report and Block features available in the app whenever possible. They send the useful details to moderation and help stop unwanted interactions quickly.

If you can no longer access the app or the situation is urgent, email aedon@naboat.fr with the necessary details. Do not attach unlawful content; describe the facts and identify the relevant accounts.

For access, rectification, objection or data deletion requests, contact aedon@naboat.fr from the address linked to your account.

You can also delete your account directly from the app: Settings, then My account, then Delete my account. More information is available on the Account deletion page and in the Privacy Policy.